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Return Policy

We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

  • You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 7 days of receiving your order. Non-Book items must also include all original tags and/or packaging.
  • Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
  • For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
  • Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
  • If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.

 

Shopping Tips

Items appearing here do not necessarily indicate what is currently in stock at Ernest & Hadley Books. The product information displayed are records of books that have been, are, or will be available.  

Please call ahead if you would like to see if it is currently in-stock: (205) 632-5331, click here OR use this as your guide:

~Look to the right of the book cover~

  • Items that "Usually Ship in 1-5 Days" are readily available! We either have it in stock or we may need to order it from the warehouse. Either way, we place orders twice a week so 1-5 business days is accurate! We will keep you posted on any outliers.
  • Items listed as "Hard to Find" or "Special Order," are likely not available. That being said, there is a possibility we have it in Used condition or an alternative edition, so please feel free to place the order. We will let you know right away if we must cancel, along with our heartfelt regrets! 
  • Items that are "Backordered" will be delayed. Sometimes we have an exact date of when the publisher will have them ready and sometimes we do not. We will keep you in the loop, either way!

~At Checkout~

  • If you select In-Store Pickup (currently Curbside Pickup whilst engaged in pandemic safety measures) we will let you know as soon as your item(s) are available. At that point, we will schedule a pickup time that coincides with your essential errands. 
  • Friends & Family Members Please select Pay In-Store, and call or email to arrange pick-up and payment.
  • TO USE A GIFT CARD Select Pay In-Store and include your gift card number, found on the back of the card, in the order comments.

Please visit our Help/FAQs page for more helpful tips.

Any other questions, just ask! We miss being face-to-face with our lovely customers, but are just a phone call (or email) away! Be safe, stay well, HAPPY READING!